Neil has taken his eighteen years' experience and distilled it into seven essential skills: listening, being curious about people, being aware of eye contact and body language, letting people talk, not taking yourself too seriously and ending an encounter without ruining it.
Neil refers to the latest academic research to bring you a simple, amusing and highly applicable guide. This book is essential if you want to become better at dealing with people, whether it be colleagues, clients or those you meet for the first time. Neil has applied his techniques to senior leaders, middle managers, those new to the workforce and even school children. Simple tweaks (or Steps as Neil calls them) can bring confidence whatever the situation.
Across seven chapters, each as concise as they are compelling, Mullarkey demonstrates an uncanny ability to cut through the hyperbole and offer up a set of smart, well-researched and immediately implementable strategies for businesses of all shapes and sizes.STEVE MARTIN
Co-author of the New York Times International Bestseller
Yes! 50 Secrets from the Science of Persuasion.